Customer Service Representative

  • LocationIlocos Norte, Philippines
  • Job typeFull time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Talking to customers over the phone, email or chat to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Upsell products or services to customers, if appropriate
  • Escalate customer complaints and/or calls to your manager when necessary.
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Assist other team members and supervisor as needed
  • Perform other duties as assigned by your management team

Qualifications

Who were looking for

The best fit for this job is someone who:

  • Has at least completed Sophomore year in college, a certificate holder of at least a 2-year Vocational Course, Associate Degree, or equivalent
  • Has experience in customer service (preferred)
  • Is skilled with MS Office software and functions
  • Has typing and data entry skills
  • Has excellent verbal/written communication skills and can problem-solve
  • Can multi-task and deal with pressure at work
  • Has a professional telephone manner and is energetic, articulate and service-oriented
  • Expresses great people skills, including empathy, courtesy and respect
  • Can work a variety of rotational shifts/days off, which may include some holidays, weekends and overtime
  • Can grasp new concepts, understand new systems and quickly master key elements within a training period

Disclaimer

This interview contains a video response question. The browser you are currently using does not support video messaging. Please download and install Google Chrome to proceed to the interview.

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