Offers and Sells products and services outlined in the Statement of Work.
Always strive for Good Customer Satisfaction and Experience.
Maintains a Low Quality Defect Score based on the goals set by Client.
Ensures that all calls are handled professionally based on the Quality Guidelines set by the Client
Verifies all sources of customer contact information on the account to ensure accuracy such as the Home address, Phone Number, SSN, Credit Card Info, Sales Transaction, etc.
Meet and exceeds client mandated KPI's (Key Performance Indicators) both Sales and Quality.
Maintains a high SPH, UPH and/or Sales Conversion based on the goals set by Client.
Ensures consistent performance based on continuous improvement model
Ensures that all Log-in and Passwords (both Internal & External) are kept confidential
Participates in all mandated trainings, seminars and/or conferences both Internal and External

Qualifications

Who we’re looking for

The best fit for this job is someone who:

Has at least completed High School
Has experience in customer service (preferred)
Is skilled with MS Office software and functions
Has typing and data entry skills
Has excellent verbal/written communication skills and can problem-solve
Can multi-task and deal with pressure at work
Has a professional telephone manner and is energetic, articulate and service-oriented
Expresses great people skills, including empathy, courtesy and respect
Can work a variety of rotational shifts/days off, which may include some holidays, weekends and overtime
Can grasp new concepts, understand new systems and quickly master key elements within a training period

Customer Service Representative

About Alorica Philippines