Customer Service Representative

  • LocationMetro Manila South, Philippines
  • Job typeFull time

Customer Service Representative

This is a general customer service position which varies from telco services, retail services to product activations.

• Talk to customers over the phone to resolve their questions or concerns 

• Accurately document and update customer records in the computer system 

• Upsell products or services to customers, if appropriate 

• Escalate customer complaints and/or calls to your manager when necessary

Office Address:

Fort

6F Philplans Corp. Ctr. 10th Ave. Kalayaan Ave., Bonifacio Global City, Taguig City

About Alorica Philippines

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com

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