Customer Service Representative

  • LocationCebu, Philippines
  • Job typeFull time

Customer Service Representative                                             

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Offers and Sells products and services outlined in the Statement of Work.
  • Always strive for Good Customer Satisfaction and Experience.
  • Maintains a Low Quality Defect Score based on the goals set by Client.
  • Ensures that all calls are handled professionally based on the Quality Guidelines set by the Client
  • Verifies all sources of customer contact information on the account to ensure accuracy such as the Home address, Phone Number, SSN, Credit Card Info, Sales Transaction, etc.
  • Meet and exceeds client mandated KPI's (Key Performance Indicators) both Sales and Quality.
  • Maintains a high SPH, UPH and/or Sales Conversion based on the goals set by Client.
  • Ensures consistent performance based on continuous improvement model
  • Ensures that all Log-in and Passwords (both Internal & External) are kept confidential
  • Participates in all mandated trainings, seminars and/or conferences both Internal and External

Qualifications

Who we’re looking for:

The best fit for this job is someone who:

  • Has at least completed High School
  • Has experience in customer service (preferred)
  • Is skilled with MS Office software and functions
  • Has typing and data entry skills
  • Has excellent verbal/written communication skills and can problem-solve
  • Can multi-task and deal with pressure at work
  • Has a professional telephone manner and is energetic, articulate and service-oriented
  • Expresses great people skills, including empathy, courtesy and respect
  • Can work a variety of rotational shifts/days off, which may include some holidays, weekends and overtime
  • Can grasp new concepts, understand new systems and quickly master key elements within a training period

About Alorica Philippines

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com

Disclaimer

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