Customer Service Representative

  • LocationCebu, Philippines
  • Job typeFull time

Customer Service Representative                                             

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Offers and Sells products and services outlined in the Statement of Work.
  • Always strive for Good Customer Satisfaction and Experience.
  • Maintains a Low Quality Defect Score based on the goals set by Client.
  • Ensures that all calls are handled professionally based on the Quality Guidelines set by the Client
  • Verifies all sources of customer contact information on the account to ensure accuracy such as the Home address, Phone Number, SSN, Credit Card Info, Sales Transaction, etc.
  • Meet and exceeds client mandated KPI's (Key Performance Indicators) both Sales and Quality.
  • Maintains a high SPH, UPH and/or Sales Conversion based on the goals set by Client.
  • Ensures consistent performance based on continuous improvement model
  • Ensures that all Log-in and Passwords (both Internal & External) are kept confidential
  • Participates in all mandated trainings, seminars and/or conferences both Internal and External

Qualifications

Who we’re looking for:

The best fit for this job is someone who:

  • Has at least completed High School
  • Has experience in customer service (preferred)
  • Is skilled with MS Office software and functions
  • Has typing and data entry skills
  • Has excellent verbal/written communication skills and can problem-solve
  • Can multi-task and deal with pressure at work
  • Has a professional telephone manner and is energetic, articulate and service-oriented
  • Expresses great people skills, including empathy, courtesy and respect
  • Can work a variety of rotational shifts/days off, which may include some holidays, weekends and overtime
  • Can grasp new concepts, understand new systems and quickly master key elements within a training period

Disclaimer

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